Delivery

Here at WBS Ltd, we know that service is everything. We operate and maintain a modern fleet of crane-offload vehicles so that we can ensure your delivery goes to plan. Our crane equipped vehicles enable us to deliver all goods exactly where they are required, where reasonably practicable and deemed safe by our fully trained staff.

We make deliveries throughout North Wales and the Northwest of England daily from our yard in Deeside, Flintshire.  Whether your project is large or small we can accommodate orders within our catchment area with a delivery timescale of 1-3 working days. Please refer to catchment area map for further information on our regular delivery areas.

WBS also delivers nationwide using a trusted network of external hauliers, prices upon request. Please provide as much information as possible within your quote request to enable us to provide an accurate price for this additional service.

Delivery Terms & Conditions:  

(a) Domestic Deliveries – Fully laden, our rigid wagons weigh 26 tonnes and as such are too heavy for use on domestic driveways and soft ground. For domestic deliveries, our drivers are liable for kerbside deliveries ONLY, offloading from the nearest public access road using the reach of their crane to offload onto your property. Our drivers are unable to offload any materials onto any public road or footpath.  

(b) Site Deliveries – For any on site work, where our vehicle is required to leave a public access road for offloading onto site, it is at our driver’s full discretion to determine whether access and ground conditions are suitable for safe offloading. In the interest of Health and Safety our drivers reserve the right to refuse to offload goods in any area they deem to be unsafe and/or unfit for purpose.

(c) Drivers Responsibilities – It is the responsibility of our drivers to ensure any movement of the vehicle or goods is carried out in a safe manner and as such must adhere to training, policies, and procedures in place. Therefore our drivers reserve the right to refuse any request they should deem unfit, as outlined in section (B)

(d) Special Access Requirements – In circumstances where special access requirements are required, it is the customers responsibility to ensure these are well communicated with WBS Ltd prior to any delivery attempts. Failure to do so may lead to failed delivery charges. 

(e) Inspection of Goods – It is the sole responsibility of the customer to inspect the goods on delivery or collection. Any defects or shortages must be reported to WBS Ltd. No complaint of any kind can be entertained (except in special circumstances justifying delay) unless it is made in writing within 24 hours after the time of supply of the materials or goods of which complaint is made. Although we make every effort to supply materials or goods strictly to accord with the quality or specification ordered. If any materials or goods supplied by us should be defective or not of the correct quality or specification ordered our liability shall be limited to free replacement of any materials or goods shown to be unsatisfactory within a period after delivery of 6 months. We are not under any circumstances to be liable for any consequential loss or damage caused or arising by reason of later supply or any fault, failure or defect in any materials or goods supplied by us by reason of the same not being of the quality or specification ordered or by reason of any other matter whatsoever. 

(f) Ownership of Goods – In the case of materials ordered using a credit account – The risk in the goods shall pass to the Buyer on delivery but equitable and beneficial ownership in the goods shall remain with the Sellers until full payment has been received (each order being considered as a whole) from the Buyer, or until prior re-sale, in which event the Sellers beneficial entitlement shall attach to the proceeds of re-sale or to any claim for such proceeds. 

(g) Delivery Charges – We pride ourselves on impeccable service and as such we have always historically offered free local delivery on all orders exceeding a minimum order value. Regretfully however, with operating costs constantly fluctuating we reserve the right to amend our free delivery policy. Any extra charges with regards to delivery fees will be clearly communicated with the end user prior to any order being placed. 

(h) Nationwide Delivery – Any quotations issued including nationwide delivery to areas outside our delivery catchment area will be priced including a surcharge for delivery via an external haulier. Any small orders will be priced on a pallet network basis including offloading with a tail lift and pallet truck. It is the responsibility of the end user to ensure the offload area has suitable flat ground for offload by these means. Larger deliveries can be arranged nationwide with a crane offload vehicle upon request. It is the responsibility of the end user to ensure all information regarding delivery address is correct, any failed delivery attempts as a result of incorrect information being provided may be subject to failed delivery charges. Pricing on any external haulage will be based on the current pricing at the time of the enquiry. As a result, we reserve the right to amend the cost of any additional haulage via an external haulier should the price fluctuate between the time of pricing and the end user placing their order.